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Interaction Administrator Help
Genesys Cloud Integration
Health
System Configuration > Genesys Cloud > Configuration > Integration Health
This page lets you monitor bridge status and activity. It shows at a glance all of your eligible PureConnect users, workgroups, wrap-up codes, and skills synced to your Genesys Cloud organization.
Refresh
Click Refresh to verify that you are viewing the most up-to-date information. The information shown can change as users are sync'd. Genesys Cloud Bridge status may also change.
Details
Select a row in the Integration Health view and click Details. The Details view displays error codes and other information to help you or your Customer Care representative troubleshoot problems.
Note: The Copy button copies the Health Details to the Clipboard so you can forward this information to your Customer Care representative.
You can also check for event IDs in the Windows Log Viewer or an SNMP trap on the IC server. See the Genesys Cloud for PureConnect Administrator's Guide for details.