Contents

Call Forwarding Users

Configuring a User's profile for call forwarding

You can configure a User's profile to forward calls if their workstation is unavailable, busy, or there is no answer.

Forward calls to

Type the extension to forward calls to in the box.

When in a "Do Not Disturb" status

Select this box to forward calls when the user's workstation is in a Do Not Disturb (DND) status, such as Away from desk. To select which calls to forward when there is a DND status, click the drop-down arrow and:

Select	To
Internal	Forward all internal calls.
External	Forward all external calls.
All	Forward internal and external calls.

When on the phone

Select this box to forward calls when the user's workstation is in use. To select which calls to forward when the line is busy, click the drop-down arrow and:

Select	To
Internal	Forward all internal calls.
External	Forward all external calls.
All	Forward internal and external calls.

When calls are not answered

Select this box to forward calls that are not answered. To select which calls to forward when the phone rings and there is no answer, click the drop-down arrow and:

Select	To
Internal	Forward all internal calls.
External	Forward all external calls.
All	Forward internal and external calls.

Override

You can override Call Forwarding permissions that the user has inherited. If a permission is inherited, a check box is selected and the option is not available (grayed).

To override an inherited permission, select the Override check box. The inherited permissions are removed, and the check boxes are available.