Interaction Administrator Help
CIC Client Buttons
You can configure the buttons that appear in the CIC clients which start an application, invoke a custom handler, invoke an add-in, or open a URL.
Note: Custom buttons can appear in Interaction Desktop, Interaction Connect, and the PureConnect for Salesforce integration. Custom buttons that invoke an add-in work only in Interaction Connect. Custom buttons that launch a local application work only in Interaction Desktop. Custom buttons that invoke a handler work in all CIC clients.