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Interaction Administrator Help
My Interaction Ring Sounds
Use this section to configure the following properties. Custom ring sounds are supported in Interaction Desktop.
Calls
Select the location of the .wav file to play when calls ring in the CIC clients.
Chats
Select the location of the .wav file to play when chats arrive in the CIC clients.
Emails
Select the location of the .wav file to play when emails arrive in the CIC clients.
All Other Interactions
Select the location of the .wav file to play when all other interactions arrive in the CIC clients.
Allow user to modify any of these values
Select this check box to allow users assigned to this template and the master administrator to change any of these settings.
Related topics
Add a client configuration template
Client configuration template options