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Interaction Administrator Help
Configure advanced information
Use the Advanced tab information to configure for custom attributes and history.
Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this tab are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.
You can define custom attributes for skills to further assist the ACD routing process in selecting the most appropriate agents. For more information on how to use custom attributes with skills, see the IC ACD Technical Processing Technical Reference in the CIC Documentation Library.
To configure advanced information
- In the Skills window details area, click the Advanced tab.
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To create a custom attribute, under the Custom Attributes section, click the
button. -
In the Name box, type the attribute name.
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In the Value box, type the attribute value.
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To add a history note, under the History section, in the Notes box, type the information that you wish to capture.
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Click Save.