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Interaction Administrator Help
Configure an SMTP provider
To configure an SMTP provider
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In the Mail Configuration dialog box, click the Providers tab. For information on how to access the Mail Configuration dialog box, see Configure a Mail storage source.
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In the list of providers, select SMTP.
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Click Enable Provider.
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In the SMTP Configuration dialog box, click Add to add SMTP transports. You can select an existing transport in the worksheet to edit or delete it. For more information, see Configure an SMTP transport.
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In the Default Sender box, type the email address of the default sender. The default sender is used for messages in which a sender has not been explicitly specified.
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In the Timeout (seconds) list, specify how long the CIC server should wait for a response from the SMTP server before abandoning an attempt to send an email message. The default timeout is 10 seconds.
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To authenticate the server and encrypt subsequent communications, select the Use secure connections (SSL/TLS) option. If you are using SSL/TLS for SMTP, check this setting to enable SSL/TLS.
Prerequisites: For TLS to be fully enabled, additional configuration is required. For more information see PureConnect Security Features in the Technical Reference Documents section in the PureConnect Documentation Library on the CIC server.
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Click OK.