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Interaction Administrator Help
Configure DID/DNIS
To configure DID/DNIS
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In the System Configuration container, click the Phone Numbers subcontainer.
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In the list view, double-click Configuration.
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In the Phone Number Configuration dialog box, click the DID/DNIS tab.
For information on the information you see in the table, see Columns in the DID/DNIS table. -
To add a DNIS call route to the table, click Add. In the DID/DNIS Identifier box, enter the DID/DNIS extension. You can use either simple mapping, substitute a prefix, or replace digits. Select a user name, workgroup name, or station name destination to route calls that dialed the number. Click OK. For more information, see Add a new DID/DNIS routing entry.
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To edit a DID/DNIS call route entry, select the entry to edit and then click Edit. Make the necessary changes and then click OK.
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To edit the digits in a DID/DNIS number, select the entry and then click Edit Digits. Make the necessary changes and then press the Enter key.
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To remove a DID/DNIS call route entry, select the entry and then click Remove.
Related topics
Overview of automatic call routing