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Interaction Administrator Help
Action Names
Use this page to enter the action name and select the type of action.
Name:
Enter a descriptive name for an action (for example, Start Call DB, Stop Call DB, and so on). If you use a Force and a non-Force version of the commands, it may be helpful to name the commands accordingly. This name appears as an Alerting Action, Disconnected Action, or a Transfer Action.
Type:
Select the type of action from the drop-down list. The options are 'DDE', 'Custom Screen Pop', and 'Web Browser Screen Pop'.