Interaction Optimizer Database Configuration

This page displays the settings that control the behavior of Interaction Optimizer database transactions.

Note: Change these values only at the request of a certified PureConnect Customer Care representative.

IC Data Source

This is the data source that Interaction Optimizer uses to locate the tables of data necessary to generate volume and headcount forecasts, and to generate schedules. The data source is set during installation.

Transaction Timeout (seconds)

This setting is the number of seconds before a database transaction will timeout. Database performance could be involved in a transaction timeout, but there could also be overall databases problem, network load issues, etc.

The default value for this setting is 10 seconds. Acceptable values are 10 through 3600 seconds.

Web Server URI

This is the URL for Interaction Optimizer - Web Edition. When you type the URL here, agents see the Interaction Optimizer web applications in Interaction Desktop My Schedule view.

Note: If you specify a web address for any other website, an error message appears.

When you specify the URL for Interaction Optimizer - Web Edition, then Interaction Desktop  no longer displays the .NET version of the My Schedule view. If you clear this field, Interaction Desktop displays the original My Schedule view again.

Defaults

Click this button to return these settings to the default values.