Interaction Process Automation

The Interaction Process Automation container displays a list of the current processes. For each process, it displays the published version number, owner, and current status.

Use this page to configure Interaction Process Automation settings.

Active

A process automatically becomes active once a user publishes it in Interaction Process Automation Designer. However, as an administrator, you can also deactivate or activate a process when necessary from Interaction Administrator. When a process is deactivated, it cannot be launched.

To activate a process:

1. In the Interaction Process Administrator container, double-click the process to activate. The Interaction Process Automation Configuration dialog box appears.

2. Select the Active check box.

3. Click OK.

To deactivate a process:

1. In the Interaction Process Administrator container, double-click the process to activate. The Interaction Process Automation Configuration dialog box appears.

2. Clear the Active check box.

3. Click OK.

Note: Deactivating a process does not revert any actions the process has already performed.