Languages

For sites that support multiple languages (such as English, French, Spanish, etc.), the handlers that play prompts can select which language (and time zones will be available in a future release) to use when playing these prompts. Use this page to define the languages available at a site and to specify the default language. Use the prompt editor to record prompts in different languages.

Include User's Time Zone in Announcements (available in a future release)

Select this check box to include the user's time zone information in announcements. For example, you may want to include "..10:00 AM savings daylight time...".  . By default, this option is not enabled.

Languages

Click the Add button to define a new language for this site.

To remove a language from this site, select a language name and click the Delete button.

Note: Languages available depend on the language installed by the add-on language pack install. For non-supported language prompts, you can create a language prompt set as prompt handlers, and add the language to CIC using the option in this dialog box.

Default Language

The languages defined in the Languages box appear in this list box. Select the default language used in all system prompts. In addition, the GetLanguage handler uses this Default Language value if the "'Language"' attribute is not set on a call.

Notes: If you install a non-English language pack and require call analysis for that language, you must set the Call Analysis Language server parameter on the Interaction Center server. For more information, see “Specify Interaction Media Server call analysis language model” in Interaction Media Server Technical Reference in the PureConnect Documentation Library.

For more information about the GetLanguage handler and the Play Prompt tool, see Reference (Tools and more) > Tools > Telephony in the Interaction Designer Help.