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Interaction Administrator Help
LRA Firewall Configuration
Use this page to configure firewall settings for LRA.
IP Address
If your CIC server is behind a firewall, you must specify additional information that allows outbound payloads and data to pass through the firewall. Contact your local network administrator to find out if your CIC server is behind a firewall. This person can help you complete Firewall type, FTP Passive Mode, Firewall address, FTP Port, Id, and Password fields. Firewall Address is the host name (or IP address) of the firewall.
Port
This number identifies the port used by FTP to pass data through firewalls. Contact your local network administrator to find out which port on the firewall is opened to FTP traffic.
Username
This field stores the User Id needed to pass data through the firewall. It is likely that you will need to contact your local network administrator to obtain this information.
Password
This field stores the password for the Username specified above.
Type
This field identifies the type of firewall used. The choices are None, Socks4 or Socks5. Socks4 is a protocol that relays TCP sessions at a firewall host to allow application users transparent access across the firewall.
Socks5 does the same thing, except that it also resolves issues that Socks4 does not fully address or omitted. Socks5 provides strong authentication, authentication method negotiation, address resolution proxy, and other features.
Sensitive information about your firewall, such as ID and password information, is never transmitted to a remote server or passed to a remote database. LRA uses firewall configuration information to transmit outbound data through the firewall. The firewall Id and password is stored locally in a configuration (.cfg) file in the server\LRA directory so that LRA can retrieve it. If this poses an unacceptable security risk, you should deny user access to the \server\LRA folder.