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ACD Options

Use this page to configure message delivery behavior.

Message Count Limit

Use the up and down arrow keys to set the count that is used as the maximum number of messages that will be loaded when a user accesses a folder in the telephone user interface (TUI). The default value for this setting is 100.

Polling Intervals

Directory Synchronization (Minutes)

Use this field to set the interval for importing user information from the directory service (what is displayed in the Mailbox Info page in Interaction Administrator and in the Company Directory view in the CIC clients. The default value is 15 minutes.

New Messages (Seconds)

This setting specifies the time in seconds that each message store provider polls for new messages. The default is 120 seconds.

Failed Message Delivery

Use this section to configure failed message delivery behavior.

Delivery Retry Limit

This setting specifies how many times the system will retry the delivery of a message. By default the CIC email server will attempt to transmit a message a maximum of ten times before deciding that there is something wrong with the message itself and moving it to the MAIL\NORETRY directory. The email server will never attempt the second transmission on a message whose first transmission failed until after some other message has been successfully transmitted. Therefore, it is somewhat unlikely, but not impossible, that a transient condition such as network problems would cause an otherwise perfectly valid message transmission to fail twice.

Use the up and down arrow keys to change the limit.

Retry Interval (minutes)

This setting specifies (in minutes) the time to wait between message delivery retries. Use the up and down arrow keys to change the number of minutes. The default value for this setting is 5 minutes.

Failed Message Expiration (days)

This setting specifies the time (in days) to save a message that could not be delivered. If this time expires, the undeliverable message is deleted. Use the up and down arrow keys to change the number of days. The default value for this setting is 7 days.

Threaded Email

CIC can track email messages based on text contained in the messages. This text is the conversation identifier, which CIC uses to associate these email conversations or "Threaded Email". Select the Add conversation Identifier on Emails check box to enable the text identifier for this feature.