Menu Commands

The menu bar includes commands on each of the File, Edit, View, Context, and Help menus. The following information describes the most important menu bar commands. Available commands vary according to the selected container.

File

The File menu includes the Export, License Management, and Exit commands.

Export dumps the existing CIC configuration data into a .csv file, which can then be opened with Excel.  

License Management To update CIC licenses, click this command to display the License Management dialog.

The Exit command closes Interaction Administrator.

Edit

The Edit menu includes the Copy (Ctrl+C) and Paste (Ctrl+V) commands to copy and paste (with a new name) configuration entries. Copy and Paste work for all entries except Skills and Report Logs.

The menu also includes the following standard New Entry (Insert), Delete Entry (Delete), and Properties (Enter) commands:

Command	Description
New Entry (Insert)	Requires that you select a configuration container in the tree view. Newly inserted items are added to the bottom of the list.
Delete Entry (Delete)	Requires that you select one or more configuration entries in the list view. A Delete leaves the previous item in the list selected.
Properties (Enter)	Requires that you select only one configuration entry in the list view.

View

The View menu includes the following commands:

Filter Bar (F3)

Jump to/from filter Bar (Shift+F3)

Clear Filter Bar (Alt+F3)

Expand Tree

Select this command to expand the tree and to show all branches.

Initial Tree

Select this command to revert the initial tree view that is displayed when you start Interaction Administrator. The initial tree view displays the top-level (Production) as expanded and displays all sibling containers under Production.

Collapse Whole Tree

This command collapses the entire tree showing only Site.  

Refresh (F5)

This command causes Interaction Administrator to read the directory services data and to refresh the entries in the list view. The list view does not redraw the list after every time you insert, delete, or modify an entry. The list view is refreshed only when you use the Refresh (F5) command, sort the columns, or when you select a new branch in the tree view.

Toolbar

This command controls (toggles) the appearance of the toolbar icons near the top of the Interaction Administrator window.

Status Bar

This command controls (toggles) the appearance of the status bar at the bottom of the window.

The Status Bar and Toolbar commands control (toggle) the appearance of the status bar at the bottom of the Interaction Administrator window, and the toolbar icons near the top of the window.

Context

The Context menu displays different commands, depending on whether Lines , Stations, or Users entries are displayed in the list view.

Help

Use the Help menu to display Help topics for Interaction Administrator and information for your CIC release.