Outbound SMS workgroup and user associations  

You can associate a broker account with one or more workgroups or users. This allows an agent to choose which number appears when he sends an SMS message, either his personal number or the number associated with his workgroup.

Select workgroups for the broker account

To associate workgroups with the SMS account, in the Available Workgroups list, select the workgroups and then click Add.

To disassociate workgroups with the SMS account, in the Currently Selected Workgroups list, select the workgroups and then click Remove.

Select users with the broker account

To associate users with the SMS account, in the Available Users list, select the workgroups and then click Add.

To disassociate users with the SMS account, in the Currently Selected Users list, select the workgroups and then click Remove.

Related topics

SMS Broker Accounts