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Interaction Administrator Help
Overview of Gmail
CIC provides an integration with Gmail through Google Apps for Work. To configure the Gmail integration, complete the following steps.
Configure your Gmail account
Configure your Gmail account with Google. In the Google Developer Console, create a client ID and obtain the following:
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Certificate file
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Password
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JSON file
For more information about how to configure your Gmail account with Google, see Gmail Integration Technical Reference in the PureConnect Documentation Library on the CIC server.
Install the Gmail integration
To install the Gmail integration, re-run the IC Setup Assistant. On the first page of the IC Setup Assistant, select the Identity option and then click Proceed.
Configure the Gmail provider and domain
In Interaction Administrator, in the Mail container, configure the Gmail provider and the Gmail domain(s).
Configure users to use the mailbox provider
After you configure the provider in the Mail container, you must also configure the CIC users to use the mailbox. For more information, see the help for Configure a User and the help for Configuration page in the User Configuration dialog box.