Overview of automatic speech recognition

Automatic speech recognition (ASR) in CIC unifies speech and DTMF input and provides the ability to extend handler based IVRs with speaker independent speech recognition in a constrained grammar setting.

To configure automatic speech recognition, you must first complete the tabs in the Recognition Configuration dialog box. Then, you must configure the specific ASR engine that you want to use.

For more information, use the links under Related topics.

Related topics

• General

• Grammar Cache

• Properties

• Preloaded Grammars

• ASR Engines

• Overview of ASR engine configuration