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Interaction Administrator Help
Problem Reporter
Problem Reporter enables an authorized user to report a problem with the CIC clients to the user's support representative. When a user selects the Report a Problem option from the Help menu in the CIC client, Problem Reporter automatically creates an email message and addresses it to the user's designated representative. The Problem Reporter also uploads a copy of the user's CIC client logs and, optionally a screen capture of the user's desktop, to the CIC server. Specify the upload location with the ProblemReporterPath server parameter.
To specify a problem reporter email message recipient, type a valid email address. Separate multiple address with a comma.
Note: Problem Reporter is enabled for users that have the Problem Reporter security right.