Queue Announcements

The following rules apply when playing queue announcements for user queues:

• If the user has an "out-of-office" message recorded and activated in the CIC clients, then the "out-of-office" message is played to all callers entering the user's voicemail.

• If the user has recorded a "no answer" message in the CIC clients, then the "no answer" is played to callers.

• If the user does not have either the "out-of-office" message or the "no answer" message recorded, a status-based message is played to callers, falling back to "...is not available" if no more descriptive message can be played.

Both the "out-of-office" and the "no answer" messages can be recorded in the CIC clients or in the voicemail TUI.

Note: Queue announcements are also played for users who do not have voicemail rights. This is why the queue announcement is separate from the instructions to leave a message after the tone. So, for a user without voicemail rights, the above rules still apply, but after the caller hears the message, the caller will be sent to attendant processing rather than to voicemail.