Set Up Group Call Pickup

When group call pickup is enabled, a user can answer an alerting call on any phone in their station group.  The user does not need to know the extension number of the ringing phone, but can simply press the Pickup and Group soft keys.

Note: A phone can belong to more than one station group. In the event of calls ringing on multiple station groups when a user does a group call pickup on a station belonging to those groups, the oldest call out of all those groups is picked up.

Configuration

You configure Group Call Pickup in both the Polycom phone configuration files and in Interaction Administrator (see Station Group Configuration). For more information on how to configure Group Call Pickup, see Configuration of CIC Phone Features for Polycom Phones Technical Reference in the PureConnect Documentation Library.