Set Up Message Waiting Indicators

To set up Message Waiting Indicators, you must configure MWI behavior at the Station Space, Station, and User levels in Interaction Administrator.

To set up Message Waiting Indicators

To set up Message Waiting Indicators at the default station level, click the Stations container in Interaction Administrator, and select the Default Station. Right-click Configuration and click the Options tab and complete the following tasks:

• Select the Message Light check box.

• Select the Message Light Persistent check box.

Note: If Message Light Persistent is checked, the message light stays on while any unread voicemail exists. When it is not checked, the message light turns off after the first unread voicemail is read.

To set up Message Waiting Indicators at the Station level, click the Stations container, right-click the station you want to modify, and select Properties. In the Stations Configuration dialog box complete the following tasks:

• Click the Configuration tab and from the Phone Type drop down list, select Analog Caller ID or Analog (ADSI). This task is not necessary on a SIP Station.

• Click the Station Options tab and select the Station has MWI message light check box.

To set up Message Waiting Indicators at the User level, click the People container, then select the Users container. Right-click the user you want to modify, and select Properties. In the User Configuration dialog box, click the MWI tab and complete the following tasks:

• Select the MWI Enabled check box.

• Select Send to Default or Logged Workstation, Send to SMDI, or Send to Following Address.

Note: If you select Send to Following Address, you must enter the directory number. If you select Send to SMDI, you must enter Port and Phone Number.  See the Interaction Administrator online help for more information.