Set Up Shared Line Appearances

Shared Line Appearances (SLAs) enable users to manage calls for other users. They can answer and make calls as if they were using a CIC station belonging to another user or using a group extension.

An SLA is associated with a line key on the Polycom phone. Users can have both shared and private lines associated with different line keys on the same phone.

Configuration

You configure SLAs in both the Polycom phone configuration files and in Interaction Administrator (see Station Appearances). For more information on how to configure SLAs, see Configuration of CIC Phone Features for Polycom Phones Technical Reference in the PureConnect Documentation Library.