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Interaction Administrator Help
Select a Call Routing Feature
Use this page to select a call routing feature to assign to this location.
The call routing features that can be configured are:
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Dial an emergency number from this location: This local gateway routing option makes sure emergency classified calls are routed to the correct local gateway.
Dial local calls from this location: This local gateway routing option makes sure calls from this location are routed to the local PSTN base on the dial plan. For example, local calls from this location may be someone calling for a cab, calling home, or calling to order a pizza. -
Use this location for toll avoidance from another location: This routing option takes advantage of the IP link that connects two locations. Because SIP routing and voice data can be directed through this link, it's possible for a station at this location to make a call to a remote location, by being routed through a gateway. For example:
There are two locations; Indianapolis and Chicago. The Indianapolis location has a line (SIPIndy) and calls are routed through a gateway (10.0.0.90). The Chicago location has a line (SIPChicago) and calls are routed through a gateway (10.10.220.1). A call to 630-xxx-xxxx is made From the SIPIndy line and the 10.0.0.90 gateway. The dial plan is setup so that if a call is made to a 630 area code from Indianapolis, the call is routed to the Chicago location. The Chicago location then uses the SIPChicago line and the 10.10.220.1 gateway to call the number. Because the area code 630 is local to Chicago, the dial plan removes the area code and the call is classified as a local call.
If you select the Dial an emergency number, from this location or the Dial local calls from this location options and click Next, the Select Dial Plan Patterns page appears.
If you select the Use this location for toll avoidance from another location option and click Next, the Select Toll Avoidance Location page appears.