Selection Rules

CIC uses selection rules for other servers such as media and session manager servers. Use this page to create prioritized lists of locations to select media servers and session manager servers. By default, CIC has a default <Default Media Server Selection Rule> configuration, and a default <Default Session Manager Selection Rule> configuration.

About media servers and selection rules

CIC uses Interaction Media Server to process audio communications for an interaction between two or more endpoints, such as a telephone call.  To select a media server, CIC uses Selection Rules.

This feature enables you to create prioritized lists of locations in Selection Rules configuration. You can select media server to service an interaction. (You can also select a session manager server to service an interaction.) 

Within a location, CIC selects a media server, if more than one exists, based on the following criteria:

• Available CPU resources

• Number of resources in use

When an interaction that requires audio processing starts, CIC searches, in order, each location in a selection rules configuration.  If a location does not have a media server or all media servers in that location are busy, CIC searches the next location in the Selection Rules configuration.  This process continues until CIC finds an available media server.

Notes: By default, CIC has only one location: <Default Location>.  When you create a device in CIC, it is assigned to the <Default Location> location.  To use the selection rules effectively, define additional locations and assign devices, such as stations, SIP lines, and media servers, to those locations. 

When you configure RCS server selection rules, you cannot make an RCS server a member of a location. Instead, you configure each RCS server to service one, multiple, or no locations. For more information, see the Interaction Recorder Remote Content Service Installation and Configuration Guide in the PureConnect Documentation Library on the CIC server.

For more information, see Interaction Media Server Technical Reference in the PureConnect Documentation Library on the CIC server.

About session manager servers and selection rules

Selection rules allow connections for users and stations associated with a particular location, to use certain session manager servers.

A location also uses selection rules to define which session manager locations should be used first, similar to the way media server selection rules are processed: When CIC needs a session manager for processing, CIC searches, in order, each session manager location in a selection rules configuration. If a location does not have a session manager server or all session manager servers in that location are busy, CIC searches the next location in the selection rules configuration. This process continues until CIC finds an available session manager server.

About Interaction Recorder Remote Content Service and selection rules

For more information, see the  Interaction Recorder Remote Content Service Installation and Configuration Guide in the PureConnect Documentation Library on the CIC server.

 

Default Selection Rules

CIC provides the following default selection rules:

• <Default ASR Selection Rule>

• <Default Media Server Selection Rule>

• <Default MRCP Selection Rule>

• <Default Session Manager Selection Rule>

Prioritized Location list

Add: Click this button to add a static or variable location to the Prioritized Location list box.

Remove: Click this button to remove the highlighted location from the Prioritized Location list box.

Move up: Click this button to move the highlighted location to higher position in the Prioritized Location list box.

Move down: Click this button to move the highlighted location to a lower position in the Prioritized Location list box.

Group selected: Click this button to group the highlighted locations together for distributed call audio processing.

Tip: To select multiple locations, press and hold the Ctrl key while clicking each location in the box.

Ungroup selected: Select this button to remove the highlighted location from an existing call audio processing group.

 

Excluded Location list

Do not use any other Locations: Select this option to restrict Interaction Center from selecting any other location than those specified in the Prioritized Location list box.

Use any Location, except the following: Select this option to allow Interaction Center to select any available location after it cannot locate an available media or session manager server in the Prioritized Location list box.  Interaction Center will exclude any server location specified in the Excluded Location list box.

Add: Click this button to add a location to the Excluded Location list box.

Remove: Click this button to remove the highlighted location from the Excluded Location list box.

Restore: Click this button to reset this configuration to the default settings.