- Contents
Interaction Administrator Help
Server parameters for IC Business Manager Views
You can set the following server parameters to restrict the number of records that may appear in the IC Business Manager statistics views.
To set these server parameters, add the parameters in the Server Parameters container. Then set the values as necessary.
Note: When performing scalability tests for 5000+ agents and 500+ supervisors, we were able to allow each supervisor to observe up to 720 agent statistics and 720 workgroup statistics simultaneously. Exceeding the tested number of simultaneous statistics watches could cause CIC server scalability issues.
|
Parameter Name |
Description |
|
MaximumAgentsInAgentGraphView |
Set this parameter to limit the number of agents shown in the Agent Graph view. The default value is 20. |
|
MaximumAgentsInAgentOverviewView |
Set this parameter to limit the number of agents shown in the Agent Overview view. The default value is 20. |
|
MaximumStatisticsInAgentGraph |
Set this parameter to limit the number of statistics shown in the Agent Graph view. The default value is 40. |
|
MaximumStatisticsInWorkgroupGraph |
Set this parameter to limit the number of statistics shown in the Workgroup Graph view. The default value is 40. |
|
MaximumStatisticsInWorkgroupOverviewView |
Set this parameter to limit the number of statistics shown in the Workgroup Overview view. The default value is 180. |
|
MaximumWorkgroupsInWorkgroupOverviewView |
Set this parameter to limit the number of statistics shown in the Workgroup Overview view. The default value is 20. |
|
MaximumWorkgroupsInWorkgroupGraphView |
Set this parameter to limit the number of workgroups shown in the Workgroup Graph view. The default value is 20. |