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Interaction Administrator Help
Set the confidence threshold for a keyword
This topic contains the steps for setting the confidence threshold for a keyword. The confidence threshold feature allows you to specify how much certainty Interaction Analyzer uses in reporting an instance of the defined keyword. See Interaction Analyzer confidence threshold for more information about this feature.
Important: The confidence threshold does not affect the spotability factor of a keyword. The feature only informs Interaction Analyzer how certain it must be to report an identification during real-time analysis of the interaction.
Confidence thresholds use a percentage value to determine the amount of scrutiny that Interaction Analyzer uses. A high percentage value indicates that Interaction Analyzer reports the associated keyword if it matches perfectly. A low percentage value indicates that Interaction Analyzer reports the associated keyword if it loosely matches that keyword. The default percentage value for any newly defined keyword is 50%.
To alter the confidence threshold for a defined keyword:
- In the upper-right pane of Keyword Sets, click the Keyword Set that contains the keyword for which to set the confidence threshold. The keyword set appears in the lower pane.
- In the lower pane, click and hold the left mouse button on the slider control for the keyword for which to set the confidence threshold.
- Move the slider control to the right to increase the confidence threshold or to the left to decrease the confidence threshold.
- In the lower-right corner of the lower pane, click
to apply your changes.
Tip: You can undo your changes by clicking 
in the lower right corner of the lower pane.