Set up an emergency classification 

Calls to emergency services (such as 911, fire department, police, and hospital) should be identified by the "Emergency" classification.

To set up an Emergency classification

1. In the System Configuration container, click the Phone Numbers subcontainer.

2. In the list view, double-click Configuration.

3. In the Phone Number Configuration dialog box, on the Old Dial Plan tab or on the Regional Dial Plan tab, click Manage Classifications.

4. In the Dial Plan Classifications dialog box, click Add.

5. In the Entry Name dialog box, type the name of the classification (for example, "911 Emergency Service").

6. Click OK.

7. In the Classification dialog box, the name of the classification appears in the Display Text field. You can change this if necessary.

8. In the Category list, select Emergency.

9. In the Alerting section, select the users or workgroups to alert when a call is made with this classification. For more information, see Overview of classification alerts.

10. Complete the Multi-Language Support tab. For more information, see Multi-Language Support.

11. Click OK.

Related topics

Multi-Language Support