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SIP authentication settings

The following table describes the SIP audio settings for the global SIP station, managed IP phones, and managed IP phones templates.

Enabling authentication causes the phone to exchange credentials with the CIC server before the CIC server processes its requests. SIP station authentication prevents access to Interaction Center resources from unauthorized SIP devices. If authentication fails, then the station will not be able to make outbound calls.

Setting	Description	Default
Use Global SIP Station Authentication Settings	This setting specifies whether stations inherit the values that are defined for the global SIP station. This setting is available for station configurations only.
Authentication	This setting activates or deactivates the authentication process for this SIP station. Note: In the Managed IP Phone container, only the Authentication setting appears because the user name and password are automatically generated. When Authentication is selected for a managed IP phone, authentication is encrypted.	Selected
User Name	This setting is the User Name to be used in the authentication process. This name should match the user name configured in the SIP device being authenticated. This setting is available for station configurations only. Note: If you modify the user name for a global SIP station, the system checks all SIP stations that are CE Phone enabled (that have a data source and a user association). If a match is found, the data source Desired Values and the Active Directory entries are updated with the new values. For more information, see CE Phone Administration.
Password	This setting is the Password to be used in the authentication process. This password should match the password configured in the SIP device being authenticated. This setting is available for station configurations only. Note: If you modify the password for a global SIP station, the system checks all SIP stations that are CE Phone enabled (that have a data source and a user association). If a match is found, the data source Desired Values and the Active Directory entries are updated with the new values. For more information, see CE Phone Administration.
Confirm Password	This setting is confirms the Password. This setting is available for station configurations only.

Note: The Use SIP Station Authentication Defaults setting appears on the Station Configuration dialog box when the SIP Station Authentication setting is selected on the Server Configuration dialog box. Select this setting to inherit the defaults selected under Authentication on the Sip Station Authentication page of the Server Configuration dialog box. SIP station defaults are inherited by all SIP stations and can be overridden for a specific individual station.