Parameter

Description

Default

Broken RTP Disconnect Time

Determines the amount of time (in seconds) that a VoIP call remains active after audio has been disrupted before the call is automatically disconnected.  Audio is considered disrupted if no RTP, no RTCP, and no comfort noise packet is received from the remote device.

• 0 - Disables this feature.  Calls will not be monitored or disconnected.

• 1 - Number of seconds before a disrupted call is disconnected  

Note: By default, CIC disconnects a call when both endpoints are in the idle state (no RTP packets).  If you want CIC to disconnect calls where only one endpoint has entered the idle state, see the TreatEndpointIdleAsFullIdle server parameter.

For more information, see the Media Server Technical Reference in the PureConnect Documentation Library.

30 seconds

Default Display String

Sets the SIP display string in the FROM header when calls are made to persistent SIP managed stations and to any SIP managed station when the CIC client MakeCall button is pressed. This display string appears on the From field on the phone TUI display.

Any string value is acceptable.

Interaction Center

Managed Phone Shortcut

Specifies the main IVR number that is given to managed phones. This number is typically an "*." Configure your network to route calls that are generated by managed phones to use this number to reach the Interaction Center.

The acceptable values are:

• SIP

• None

• Any number

None

Message Button

Specifies the number to retrieve voice mail over the IP phone when the user presses the Message button. Configure the voice mail button of the phone to call this number when it is pressed. Do not enter spaces.

The acceptable values are:

• None

• Any number. Spaces are not allowed.

Note: When this option is not set, the message button dials "stationname" when it connects to voice mail.

None

Voicemail Direct

Sends calls directly to voice mail for unmanaged phones. Voice mail for managed phones is already handled. Configure your network to send calls that are destined for voice mail to this number.

The acceptable values are:

• None

• Any number

None

Lineside Transcode Preference

If a transcode is necessary, this parameter indicates which side (the line or the station) to tap first. Since recordings tap the line side, transcoding should, too. This parameter is rarely used.

Yes

Initial Contact Expiration

Specifies the time that is used to expire a station contact address on system startup.

• This parameter is used only if all of the following are true:
• The station allows registrations to update its contact address.
• The station sent a REGISTER message that had not expired before the CIC reboot.
• The station has NOT sent a REGISTER message after the CIC reboot.

For example, a station is registered with a CIC server. The CIC server is rebooted. If the contact address that the phone sent before the reboot was suppose to expire before Initial Contact Expiration seconds after the reboot, it will not expire.  

86400