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Interaction Administrator Help
Configure TLS authority certificates
To configure TLS authority certificates
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Use one of these paths:
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System Configuration > Configuration > Certificate Management > SIP/TLS Certificates Configuration > Modify > Authority Certificates
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IC Server > Lines > Line Configuration > TLS Security > Configure certificates and port mappings > Authority Certificates
Note: In order to access the TLS Security tab, you just first select TLS as the transport protocol on the Transport tab.
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To load authority certificates, click Import.
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To view information about the issuer, valid dates, and descriptive details for an authority certificate, select it and then click View.
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To delete an authority certificate, select it and then click Delete.
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Click Close.
SIP provisioning after configuring TLS Authority certificates:
If the SIP Soft Phones were configured to use default Line Authority Certificates, and later updated to use the 3rd party certificates, they have to get re-provisioned. Before re-provisioning, it is important to delete the existing SIP device inside the certificates directory "C:\Program Files (x86)\Interactive Intelligence\Certificates".
New installation of SIP Soft Phones after the configuration of authority certificates will automatically fetch the recent desired certificates from IC server.
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