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Stations Appearance Licenses

Use this page to assign licenses to the station appearance.

Basic Station License

This license represents an audio path between CIC and a station. This license is not required, but without it the audio for station will not play. A non-audio station may be used or for non-audio interactions.

Remote Stations must be assigned a Basic Station license. If a user logs into a remote station it will also need to acquire a Client Access license, which delivers the previously defined price list functionality of a “Business User”. If a TUI login is performed against dynamic remote stations, no Client Access license is acquired.

Client Access License

Assigning this license to the station allows the client functionality of the CIC clients. Without this license assignment, the CIC clients will not run on this station.

ACD Access License

Select this check box if this workstation is an ACD station, then select the type of ACD license. These are the available types of ACD licenses:

  • Media 1 - This license allows 1 interaction type at a given time.

  • Media 2 - This license allows 2 interaction types at a given time.

  • Media 3 Plus - This license allows 3 or more interaction types at a given time.

Note: Failure to have a ACD Access License assigned to the station will prevent that station from being ACD active.

Interaction Process Automation License

Select the Interaction Process Automation check box if this user is an Interaction Process Automation user, and then select the type of license to assign to that user.

These are the available types of Interaction Process Automation licenses:

  • Direct Routed Work Items (I3_ACCESS_IPA_USER) license: Enables you to launch any process to which you have rights. It also enables you to receive Work Items that are directly routed to you.

  • Group Routed Work Items (I3_ACCESS_IPA_USER_ACD) license: Enables you to receive Work Items that are either routed to you directly or as a member of a workgroup (similar to an ACD queue).

  • Process Monitor (I3_ACCESS_IPA_MONITOR) license: Enables you to view process status and details in the Process Monitor or to use Process Reporting in IC Business Manager Applications.

  • Process Designer (I3_ACCESS_IPA_DESIGNER) license: Enables you to use the Process Designer to create and modify Interaction Process Automation processes.

Note: Each license in this list enables you to use the Interaction Process Automation features included in all the previous licenses in the list. That is, the Group Routed Work Items license includes the Direct Routed Work Items license. The Process Monitor license includes both of the Routed Work Items licenses. The Process Designer license includes all the other licenses.

For more information about designing processes, refer to the Interaction Process Automation Technical Reference and the Process Designer help.

License List

This list displays additional licenses that are available. Select the licenses you wish to assign to this station.

Note: For specific license information on each type of license, see PureConnect Licensing Overview Technical Reference in the PureConnect Documentation Library.

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