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Interaction Administrator Help
Station call forwarding options
You can configure this station to forward calls if it is busy or there is no answer.
Forward calls to this extension
Type the extension to forward calls to in the box.
When this station has an active call, forward these calls:
Select this box to forward calls when the station is in use. To select which calls to forward when the line is busy, click the drop-down arrow and:
Select |
To |
Internal |
Forward all internal calls. |
External |
Forward all external calls. |
Unknown |
Forward all calls that cannot be determined if they are internal or external. |
All |
Forward internal and external calls. |
When calls go unanswered, forward these calls:
Select this box to forward calls that are not answered. To select which calls to forward when the phone rings and there is no answer, click the drop-down arrow and:
Select |
To |
Internal |
Forward all internal calls. |
External |
Forward all external calls. |
Unknown |
Forward all calls that cannot be determined if they are internal or external. |
All |
Forward internal and external calls. |
Note: You can also configure Client templates to enable additional Call Forwarding and Follow Me features. For more information on client templates, see Call Coverage and Follow Me.
Related topics
Overview of the default station