Show Hide

 

Feedback

  • Contents
 

station.gif Station Licenses

Use this page to assign licenses to the stations you are creating. This page applies to workstations or remote stations.

Basic Station License

This license represents an audio path between CIC and a station. This license is not required, but without it the audio for station does not play. A non-audio station may be used or for non-audio interactions.

Remote stations must be assigned a Basic Station license. If a user logs into a remote station, it also needs a Client Access license. (In previous versions, this was a Business User license.) If a TUI login is performed against dynamic remote stations, no Client Access license is acquired.

Client Access License

To allow the station to run a CIC client, assign this license to the station.

Note: If the user has this license, the user can run any of the CIC clients.

ACD Access License

Select this check box if this workstation is an ACD station. Then select one of the following ACD licenses for the station:

  • Media 1 - This license allows 1 interaction type at a given time.

  • Media 2 - This license allows 2 interaction types at a given time.

  • Media 3 Plus - This license allows 3 or more interaction types at a given time.

Note: A station can receive ACD interactions only if it has the ACD Access License.

Interaction Process Automation License

Select the Interaction Process Automation check box if this user is an Interaction Process Automation user. Then select one of the following Interaction Process Automation licenses for the user:

  • Direct Routed Work Items (I3_ACCESS_IPA_USER) license: Enables the user to launch any process to which the user has rights. It also enables the user to receive work items that are directly routed to the user.

  • Group Routed Work Items (I3_ACCESS_IPA_USER_ACD) license: Enables the user to receive work items that are either routed to the user directly or as a member of a workgroup (similar to an ACD queue).

  • Process Monitor (I3_ACCESS_IPA_MONITOR) license: Enables the user to view process status and details in the Process Monitor or to use Process Reporting in IC Business Manager Applications.

  • Process Designer (I3_ACCESS_IPA_DESIGNER) license: Enables the user to use the Process Designer to create and modify Interaction Process Automation processes.

Note: Each license in this list enables the user to use the Interaction Process Automation features included in all the previous licenses in the list. That is, the Group Routed Work Items license includes the Direct Routed Work Items license. The Process Monitor license includes both of the Routed Work Items licenses. The Process Designer license includes all the other licenses.

For more information about designing processes, refer to the Interaction Process Automation Technical Reference and the Process Designer Help.

License List

Select any additional licenses to assign to this station.

Note: For specific license information on each type of license, see the PureConnect Licensing Overview Technical Reference in the PureConnect Documentation Library.