Contents

Station licensing settings

Use this page to assign licenses to the station or station template. This page applies to Workstations or Remote Stations.

Note: If you enabled the Enhanced Interaction Administrator Change log, then changes to station licenses are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

Licensed Machine Name

You can associate a station with a specific machine. Typically the Licensed Machine Name is the station name, but you can select the check box to override this setting. Click ... to select the machine name.

The machine name cannot be a duplicate of an already Licensed Machine Name. This is a required field used for licensing only, and it cannot be blank.

When you log in to ICBM, use the machine name that is associated with the station. You will not be logged off the client to which you are currently logged on.

If a module requires station audio, the module will check to see if there is a logged in station that supports audio. If there is not a station that supports audio, the audio functionality will be disabled.

Basic Station License

This license represents an audio path between CIC and a station. This license is not required, but without it the audio for station will not play, and there will be no dial tone. A non-audio station may be used or for non-audio interactions.

Remote Stations must be assigned a Basic Station license.

Client Access License

Assigning this license to the station allows the client functionality of the CIC clients. Without this license assignment, no CIC client will not run on this station.

ACD Access License

Select this check box if this workstation is an ACD station, then select the type of ACD license. These are the available types of ACD licenses:

Media 1 - This license allows 1 interaction type at a given time.
Media 2 - This license allows 2 interaction types at a given time.
Media 3 Plus - This license allows 3 or more interaction types at a given time.

If Media 1 or Media 2 type of ACD licenses is selected, you can click Interaction Types and select the type of interaction from the list to apply to the license. Interaction Types is grayed-out and not available if Media 3 Plus is selected.

Notes: Failure to have a ACD Access License assigned to the station will prevent that station from being ACD active.

If the station (Station A) is assigned a Basic Station license and two different users (User A and User B) each have all other necessary rights (i.e., Client Access) assigned to them, then both users can simultaneously login to that station, (User A and User B can both be logged into Station A at the same time). If the second user to login does not have the necessary licenses assigned, then the second user login will fail.

These licenses do not include ACD routing for social media (Facebook, Twitter, and WhatsApp) interactions. For more information, see the PureConnect Social Media Technical Reference.

Interaction Process Automation License

Select the Interaction Process Automation check box if this station is an Interaction Process Automation station, and then select the type of license to assign to that station.

These are the available types of Interaction Process Automation licenses:

Direct Routed Work Items (I3_ACCESS_IPA_USER) license: Enables you to launch any process to which you have rights. It also enables you to receive Work Items that are directly routed to you.
Group Routed Work Items (I3_ACCESS_IPA_USER_ACD) license: Enables you to receive Work Items that are either routed to you directly or as a member of a workgroup (similar to an ACD queue).

Note: The Group Routed Work Items license includes the Direct Routed Work Items license.

For more information about designing processes, refer to the Interaction Process Automation Technical Reference and the Process Designer online help.

ACD Social Media

If the ACD Social Media liciense is enabled, agents connected to the station are eligible to receive ACD routed Facebook and Twitter social media interactions. For more information, see the PureConnect Social Media Technical Reference.

ACD WhatsApp

If the ACD WhatsApp license is enabled, agents connected to the station can manage WhatsApp direct messages. For more information, see the PureConnect Social Media Technical Reference and the Interaction Connect help.

License List

This list displays additional licenses that are available. Select the licenses you wish to assign to this station.

Enable Licenses

Select this check box to set the license settings to Active. If unchecked, the licenses settings on this page are ignored by the system. This is a way to turn off licensing for a station, but keep the license settings.

Click OK to save your changes. These license assignments are immediately reflected in the license counts in the Licenses Allocation container list.

Note: For specific license information on each type of license, see the PureConnect Licensing Overview Technical Reference in the PureConnect Documentation Library.