Tracker

Use this page to configure Interaction Tracker related interactions and interaction history behavior in Interaction Desktop.

Show Interactions from the Previous:

Use this option to set the previous timeframe for interactions to appear in Interaction Desktop. The default setting for this option is Week. The other options are Month and 3 Months. The interactions tracked are associated with how Interaction Tracker is configured in Interaction Administrator.

Maximum Number of Interactions to Show

Use this option to set the maximum number of interactions to show based on the Show Interactions from the Previous: setting above. The default maximum number of interactions to display is 10. The other options are 50 and 100.

Allow user to modify any of these values

Select this check box to allow users assigned to this template and the master administrator to change any of these settings. 

Note: The Related Interactions feature is available only for installations that have the Tracker feature license and that use SQL Server for the Tracker database.

Related topics

Add a client configuration template

Client configuration template options