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Interaction Administrator Help
Users overview
In CIC, a user is someone who has a valid domain user name and an associated mailbox user profile on the network mail server (for example, Exchange Server or Notes server). Each user must have a name that is registered as a valid network account and email user account before the user can receive calls on the CIC system.
In the CIC system users have their own extensions separate from physical station devices. Users may have their own call routing preference separate from phone devices, as well. This allows users to log in to the system from any station or remote location.
Note: The above information does not apply to Interaction Message Store users. Interaction Message Store uses mailboxes that are kept on the CIC server, so network mailboxes are not required.
Related topics
About inheritance of configuration properties