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Windows Event log messages for MS Teams

If PureConnect fails to load MS Teams users, following error messages appear in the widows event log.

Event ID

Error

Task Category

Error Description

48000

Get MS Teams users failed

(111) MSTeams Bridge Server

Failed to retrieve MS Teams users. Please make sure MS Teams Tenant details are correct and has appropriate permissions to get users.

48001

MS Teams user phone number retrieving failed. 

(111) MSTeams Bridge Server

Failed to retrieve MS Teams users phone numbers. Please check MS Teams configuration. Check whether the configured Email-ID is an MS Teams User and has sufficient permissions (Skype for Business Admin role).

48002

Tenant Validation failed

(111) MSTeams Bridge Server

Failed to generate MS Teams tenant token, Please make sure MS Teams Tenant details are correct or check MS Teams subsystem logs for more information.

48003

MS Teams user presence sync failed

(111) MSTeams Bridge Server

Failed to get MS Teams user presence, check whether the configured email ID has sufficient permissions (Skype for business Admin role).

38504

Load MS Teams Directory failed

Session Manager

Failed to load MS Teams users in Session Manager, this may be due to exceeding the number of users permitted. Currently, MS Teams directory has a limit of 15000 users.