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Interaction Administrator Help
Windows Event log messages for MS Teams
If PureConnect fails to load MS Teams users, following error messages appear in the widows event log.
|
Event ID |
Error |
Task Category |
Error Description |
|
48000 |
Get MS Teams users failed |
(111) MSTeams Bridge Server |
Failed to retrieve MS Teams users. Please make sure MS Teams Tenant details are correct and has appropriate permissions to get users. |
|
48001 |
MS Teams user phone number retrieving failed. |
(111) MSTeams Bridge Server |
Failed to retrieve MS Teams users phone numbers. Please check MS Teams configuration. Check whether the configured Email-ID is an MS Teams User and has sufficient permissions (Skype for Business Admin role). |
|
48002 |
Tenant Validation failed |
(111) MSTeams Bridge Server |
Failed to generate MS Teams tenant token, Please make sure MS Teams Tenant details are correct or check MS Teams subsystem logs for more information. |
|
48003 |
MS Teams user presence sync failed |
(111) MSTeams Bridge Server |
Failed to get MS Teams user presence, check whether the configured email ID has sufficient permissions (Skype for business Admin role). |
|
38504 |
Load MS Teams Directory failed |
Session Manager |
Failed to load MS Teams users in Session Manager, this may be due to exceeding the number of users permitted. Currently, MS Teams directory has a limit of 15000 users. |

