Wrap-up Codes

Note: If you enabled the Enhanced Interaction Administrator Change log, then all of your changes on this page are tracked in that log. For more information, see About the Enhanced Interaction Administrator Change Log.

To configure wrap-up codes for a workgroup

1. To prompt workgroup members to enter a wrap-up code for every interaction, select the Wrap-up Active check box.

2. In the Keypad wait time box, type the number of seconds that the TUI displays a message to prompt the agent to enter a wrap-up code. When the agent enters the wrap-up code, the TUI removes the prompt. The default is 30 seconds.

Note: The CIC clients also prompt the agent to enter a wrap-up code. The agent can chose whether to use the TUI or the CIC client to enter the wrap-up code. If this is confusing, you can turn off the TUI prompt. To do this, type 0 in the Keypad wait time box.

3. In the Client wait time box, type the number seconds that the CIC client displays a message to prompt the agent to enter a wrap-up code. When the agent enters the wrap-up code, the CIC client removes the prompt. The default is 30 seconds.

4. In the Prompt name box, type the name of the file that instructs the user to enter data.  

Related topics

Wrap-up codes overview