Create a submenu

Submenus are menus within menus.  A submenu is a menu node that is attached to another menu as a child.  A submenu is created when you select a existing menu form in the tree before adding a new menu item.

Submenus allow you to add branches to your auto attendant menus. For example, you can set up a submenu for each workgroup in your company, allowing callers to perform a variety of actions within each workgroup. Submenus also allow you to re-use the keys that are used in higher menus. For example, pressing 4 in the top level menu might allow callers to enter a Support submenu. In the Support submenu, callers might press 4 to send a fax. 

To insert a submenu

In the tree structure in the left panel, select the menu in which you will add the submenu. 

Press the Menu button in the operations toolbar to open a new Menu form.  A new menu entry appears under the menu you selected in step one.

Configure the properties of the new menu item.