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Interaction Attendant Help
Invoke a menu operation automatically
Most of the time, menu operations are invoked when callers press a key. However, a menu can execute an operation automatically when the menu is entered—without requiring a key press.
Here's how to create a menu that automatically invokes an operation:
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Add a new menu.
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Set the menu's "digit" to <None>. This prevents callers from invoking the menu by pressing a key.
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Set the "Audio File Name" to <None>.
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Set "Number of times to repeat this prompt" to 0.
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Set the "Number of seconds to wait before repeating" to 0.
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Insert a form for the operation that you want to execute when the menu is entered. Check the default action check box on the operation form (do not check this box on the menu).
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The operation will run whenever the menu is invoked by a routing operation. For example, you might jump to this menu using a Menu Transfer operation. Whenever you set up an automatic menu operation, you must also establish a return path for control to follow once the operation has executed.