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Interaction Attendant Help
Set Up Voice Mail Distribution in Attendant
Use this procedure to configure a workgroup distribution list for voicemail distribution in Attendant:
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In Interaction Administrator, set up a work group with no Queue.
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Set up the work group to use a Mail box.
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Open Attendant and create a new profile that includes a Transfer to Voice mail operation.
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Set it as the Default action for the profile and remove any greetings.
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Select the newly created work group from the Transfer To section.
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Now go back to IA and change the work group back to 'No Mailbox' and remove anything in the Display name.
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Add a new Server parameter: Workgroup Distribution List Behavior and set the value to True.
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Add users to the workgroup and deactivate them from it.