Problem Reporter

Problem Reporter enables an authorized user to report a problem with a CIC client to the user's support representative. When a user selects the Report a Problem option from the Help menu in a CIC client, Problem Reporter automatically creates an email message and addresses it to the user's designated representative. The Problem Reporter also uploads a copy of the user's CIC client logs and, optionally a screen capture of the user's desktop, to the CIC server. Specify the upload location with the ProblemReporterPath server parameter.

To specify a problem reporter email message recipient, type a valid email address. Separate multiple address with a comma.

Note: Problem Reporter is enabled for users that have the Problem Reporter security right.