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Blind Transfer Buttons

Requirements: The "Transfer" Interaction Command Right determines if the Transfer button can appear on a toolbar. It also controls whether the Transfer command appears on a shortcut menu. The Transfer Interactions Security right enables you to transfer an interaction appearing in My Interactions. The Modify Station Queues, Modify User Queues, or Modify Workgroup Queues Access Control rights enable you to transfer an interaction appearing on another queue.

A variety of different Blind Transfer buttons can appear on the Directory toolbar. Use these buttons to transfer an interaction without consulting the recipient to a specific number associated with a selected directory entry.

Note: For more information about checking which numbers are associated with your directory entries, see View and Edit Directory Entries.

Icons	Label	Function
	Assistant	Blind transfer to Assistant Phone
	Business	Blind transfer to Business Phone
	Business 2	Blind transfer to Business Phone 2
	Fax	Blind transfer to Fax
	Home	Blind transfer to Home Phone
	Home 2	Blind transfer to Home Phone 2
	Mobile	Blind transfer to Mobile Phone
	Pager	Blind transfer to Pager
	Transfer	Blind transfer to default number
Location	Directory Toolbar Note: You can configure which Blind Transfer buttons appear on your Directory toolbar. For more information, see Customizing Toolbars.
Keyboard shortcut	Operator Console: For a list of Blind Transfer keyboard shortcuts, see Call Transfer Shortcut Keys.
Description	Click a blind Transfer button to transfer the selected interaction to a specific number for a selected Directory entry. Note: The toolbar button is unavailable if this number is not available for the selected Directory entry. For example, the Blind Transfer to Assistant Phone button is disabled if an assistant’s phone number does not exist for the currently selected Directory entry.