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Blind Transfer Buttons

Requirements: The "Transfer" Interaction Command Right determines if the Transfer button can appear on a toolbar. It also controls whether the Transfer command appears on a shortcut menu. The Transfer Interactions Security right enables you to transfer an interaction appearing in My Interactions. The Modify Station Queues, Modify User Queues, or Modify Workgroup Queues Access Control rights enable you to transfer an interaction appearing on another queue.

A variety of different Blind Transfer buttons can appear on the Directory toolbar. Use these buttons to transfer an interaction without consulting the recipient to a specific number associated with a selected directory entry.

Note: For more information about checking which numbers are associated with your directory entries, see View and Edit Directory Entries.





Blind transfer to Assistant Phone


Blind transfer to Business Phone

Business 2

Blind transfer to Business Phone 2


Blind transfer to Fax


Blind transfer to Home Phone

Home 2

Blind transfer to Home Phone 2


Blind transfer to Mobile Phone


Blind transfer to Pager


Blind transfer to default number


Directory Toolbar

Note: You can configure which Blind Transfer buttons appear on your Directory toolbar. For more information, see Customizing Toolbars.

Keyboard shortcut

Operator Console: For a list of Blind Transfer keyboard shortcuts, see Call Transfer Shortcut Keys.


Click a blind Transfer button to transfer the selected interaction to a specific number for a selected Directory entry.

Note: The toolbar button is unavailable if this number is not available for the selected Directory entry. For example, the Blind Transfer to Assistant Phone button is disabled if an assistant’s phone number does not exist for the currently selected Directory entry.

Related Topics

Call Transfer Shortcut Keys

Transfer a Call Without Consulting the Recipient

View and Edit Directory Entries