Call Options

Within the Calls configuration node, you can choose how to manage incoming interactions. For example, you can set up options to have the CIC client search for you at different telephone numbers if someone calls you when you’re away from your office. You can set up call forwarding, a feature to allow another user to answer your calls, and you can record and manage personal prompt messages callers hear when you are unavailable to answer your interactions.

For more information about call options, see:

• Calls

• Follow Me

• Call Coverage

• Personal Prompts