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Consult Transfer Buttons

Requirements: The "Transfer" Interaction Command Right determines if the Transfer button can appear on a toolbar. It also controls whether the Transfer command appears on a shortcut menu. The Transfer Interactions Security right enables you to transfer an interaction appearing in My Interactions. The Modify Station Queues, Modify User Queues, or Modify Workgroup Queues Access Control rights enable you to transfer an interaction appearing on another queue.

A variety of different Consult Transfer buttons can appear on the Directory toolbar. Use these buttons to transfer an interaction to a specific number associated with a selected directory entry after consulting the recipient.

Note: For more information about checking which numbers are associated with your directory entries, see View and Edit Directory Entries.





Consult transfer to Assistant Phone


Consult transfer to Business Phone

Business 2

Consult transfer to Business Phone 2


Consult Transfer


Consult transfer to Fax


Consult transfer  to Home Phone

Home 2

Consult transfer to Home Phone 2


Consult transfer to Mobile Phone


Consult transfer to Pager


Directory Toolbar

Note: You can configure which Consult Transfer buttons appear on your Directory toolbar. For more information, see Customizing Toolbars.

Keyboard shortcut

Operator Console: For a list of Consult Transfer keyboard shortcuts, see Call Transfer Shortcut Keys.


Click a Consult Transfer button to speak with the transfer recipient while your original caller stays on hold then transfer the selected interaction to a specific number for a selected Directory entry.

Note: The toolbar button is unavailable if this number is not recorded for the selected Directory entry. For example, the Consult Transfer to Assistant Phone button is disabled if the phone number does not exist for the currently selected Directory entry.

Related Topics

Call Transfer Shortcut Keys

Transfer a Call After Consulting the Recipient

View and Edit Directory Entries