Interaction Desktop Help
Dial a Number Using Speed Dial
You can use the CIC client speed dial features to dial frequently used numbers. You can watch the status of your call in My Interactions.
To dial a number using speed dial:
Do one of the following:
To call the default number associated with the speed dial entry, double-click the speed dial entry for the person you want to call.
To dial a number other than the default number for a speed dial entry, right-click the speed dial entry and choose another number from the shortcut menu.
Tip: If you have more speed dial entries than can appear at one time on your speed dial view, use the scroll bar to find the entry.