• Contents

Disconnect Button

Requirements: The "Disconnect" Interaction Command Right determines if the Disconnect button can appear on a toolbar. It also controls whether the Disconnect command appears on a shortcut menu or is available via a keyboard shortcut. The Disconnect Interactions Security right enables you to disconnect an interaction appearing in My Interactions. The Modify Station Queues, Modify User Queues, or Modify Workgroup Queues Access Control rights enable you to disconnect an interaction appearing on another queue.



Queue Control toolbar

Windows 7 Thumbnail

Chat Window

Interaction Properties Dialog Box

Keyboard shortcut


Tip: Keyboard shortcuts work only if you select an interaction in My Interactions or other queue to ensure that it has focus before you press the keys.


Click Disconnect to disconnect the current interaction.

When you click Disconnect, the icon for that interaction changes to a Disconnect icon.

Note: The Disconnect button is unavailable if the interaction is not in a state in which this action can be performed.

Related Topics

Disconnect a Call

Using the Queue Control Toolbar