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Fast Status Buttons

You can designate selected statuses as favorites. Each status in the My Status drop-down list has a Favorite status icon. This icon is a gray or yellow star. A yellow star indicates a favorite status.

Favorite statuses appear Fast Status buttons in the Interaction Desktop status bar, in both the standard mode and Mini Mode. The same set of Fast Mode buttons appear in both modes.

Note: Fast Status buttons appear in Mini Mode only when you have no interactions in your queue or have not selected an interaction.

To add or remove Fast Status buttons:

In the My Status drop-down list, point to, but do not click, a status.
Do one of the following:
- To add a Fast Status button, click the gray star.
- To remove a Fast Status button, click the yellow star.