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Audio Calls and the Lync Embedded Client

Important: In this documentation, the "Lync Integration" refers to the CIC integration with supported versions of Microsoft Lync or Skype for Business. "Lync" refers to both Microsoft applications and their users. The labels for the Lync Embedded Client and the Lync-enabled Company Directory remain "Lync" even if you are a Skype for Business user.

We recommend that all users of the Integration to Microsoft Lync use the CIC client for all calls. Calls made from the Lync client or the Lync Embedded Client to another Lync user do not show up in the CIC client. You can always call a Lync user by typing the phone number in the CIC client Enter a name or number to dial field.