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Pickup Button

Requirements: The "Pickup" Interaction Command Right determines if the Pickup button can appear on a toolbar. It also controls whether the Pickup command appears on a shortcut menu or is available via a keyboard shortcut. The Pickup Interactions Security right enables you to pick up an interaction appearing in My Interactions. The Modify Station Queues, Modify User Queues, or Modify Workgroup Queues Access Control rights enable you to pick up an interaction appearing on another queue.



Queue Control toolbar

Windows 7 Thumbnail

Work Item Toolbar

Callback Window

Chat Window

Interaction Properties Dialog Box

Keyboard shortcut


Tip: Keyboard shortcuts work only if you select an interaction in My Interactions or other queue to ensure that it has focus before you press the keys.


Click this button to pick up the current interaction, or to take the current interaction off hold. When you click this button, the icon for a call changes to a Connected icon

Note: The Pickup button is unavailable if the interaction is not in a state in which this action can be performed.

Related Topics

Pick Up a Call From Voicemail

Pick Up a Work Item

Using the Queue Control Toolbar